Refund policy
Returns
We want you to be satisfied with your purchase. If you're not completely happy with your order, you may request a return within 14 days of receiving your item.
To be eligible for a return, items must be:
- Unworn
- Unwashed
- In their original condition
- Free from stains, odors, damage, or signs of use
Items that do not meet these conditions cannot be accepted for return.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
We recommend using a tracked shipping service when returning items.
Incorrect Size or Change of Mind
If you ordered the wrong size, selected the wrong color, or changed your mind after receiving your order, you may return the item according to our return policy.
The customer is responsible for return shipping costs in these cases.
Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item
- A defective item
- An incorrect item
- The wrong size due to a fulfillment error
Please contact us within 14 days of delivery at:
Include:
- Your order number
- A description of the issue
- Clear photos of the product
After review, we may offer a replacement or refund.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Orders shipped to an address provided incorrectly by the customer may not be eligible for a refund or replacement.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method.
Please allow several business days for your bank or payment provider to process the refund.
Contact
For all return-related questions, contact:
We aim to respond within 24–48 hours.
Business Information
Avant Club
KVK: 42113872
VAT: NL869792714B01
Address:
Tobias Asserstraat 48
5652 GR Eindhoven
The Netherlands
Email: info@avantclub.eu
Website: https://avantclub.eu
MODEL WITHDRAWAL FORM
To:
Avant Club
Tobias Asserstraat 48
5652 GR Eindhoven
The Netherlands
The Netherlands
Email: info@avantclub.eu
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date:
Signature, only when submitted on paper: